Terms of service

Sahara Collection – Terms of Service

By accessing, browsing or purchasing from saharacollection.com.au, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

About Sahara Collection

Sahara Collection is an Australian online store offering handcrafted Moroccan-inspired lighting, rugs, homewares, décor and lifestyle pieces.

Business details:

Sahara Collection
Business Address: 4 Sussex St, Noble Park VIC 3174, Australia
Phone: +61 468 696 571
Email: info@saharacollection.com.au
Website: saharacollection.com.au

Website Use

You agree to use this website lawfully and responsibly.

You must not:

Use the website for fraudulent activity
Provide false or misleading information
Attempt to interfere with website security
Upload malicious code
Copy or scrape website content without permission
Misuse checkout, payment or account systems

Products

Our products are handcrafted, artisan-made, carefully sourced or made to order.

Slight variations in colour, size, pattern, finish, texture and detailing may occur. These variations are part of the character of handcrafted products and are not usually considered faults.

We make reasonable efforts to ensure product descriptions, images, dimensions, pricing and availability are accurate.

However, colours may appear slightly different depending on your device, screen settings and lighting.

Orders

When you place an order, you agree that all information provided is accurate and complete.

After placing an order, you will receive an order confirmation email.

We may cancel or refuse an order if:

Product information contains an error
Pricing contains an error
The item is unavailable
Payment cannot be processed
Delivery information is incomplete or invalid
Fraud or misuse is suspected
The order cannot reasonably be fulfilled

If your order is cancelled after payment has been received, we will issue a refund to your original payment method.

Pricing and Payment

All prices are listed in Australian Dollars, AUD.

Prices may include GST where applicable.

We reserve the right to update prices, product availability, promotions and shipping fees at any time.

Payment must be completed at checkout before an order is processed.

Shipping and Delivery

Shipping is handled in accordance with our Shipping Policy.

We currently ship within Australia only.

We use trusted courier partners, including DHL Express where suitable.

Delivery estimates are provided as a guide only and may vary depending on the product, courier, destination, public holidays, production time, customs processing or circumstances outside our control.

We will keep customers updated throughout the key stages of shipping where applicable.

Returns and Refunds

Returns, refunds and exchanges are handled in accordance with our Return and Refund Policy.

Nothing in these terms limits your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Products

If your item arrives damaged, faulty, incorrect or significantly different from what was described, contact us as soon as possible at:

info@saharacollection.com.au

Please include your order number and photos of the product and packaging.

Intellectual Property

All content on this website, including images, text, product descriptions, graphics, logos, branding and layout, is owned by or licensed to Sahara Collection.

You may not copy, reproduce, distribute, modify or use our content without written permission.

Limitation of Liability

To the maximum extent permitted by law, Sahara Collection is not liable for indirect, incidental or consequential loss arising from the use of our website, products or services.

This does not exclude, restrict or modify any rights or guarantees that cannot be excluded under Australian Consumer Law.

Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics tools and marketing platforms.

We are not responsible for the content, policies or practices of third-party websites or services.

Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page.

Continued use of the website after changes are published means you accept the updated terms.

Governing Law

These terms are governed by the laws of Australia.

Contact Details

For questions about these terms, contact: