Shipping policy

Sahara Collection – Shipping Policy

Sahara Collection ships handcrafted Moroccan lighting, rugs, homewares and décor across Australia.

We work with trusted delivery partners, including DHL Express, where suitable for the item, delivery location and order requirements.

Shipping Origin

All orders are prepared and dispatched from Marrakech, Morocco. Handcrafted and made-to-order items are produced by Moroccan artisans before being securely packaged and shipped to Australia.

Shipping Locations

We currently ship within Australia only.

We deliver to all Australian states and territories, including:

  • Victoria
  • New South Wales
  • Queensland
  • South Australia
  • Western Australia
  • Tasmania
  • Australian Capital Territory
  • Northern Territory

International shipping is not currently available.

Shipping Cost

Free Standard Shipping Australia-wide. Standard shipping is free for all products across all Australian states and territories. No standard shipping charge will be added at checkout.

Order Processing Time

Ready-to-ship items are usually processed within 1–3 business days.

Handcrafted, preorder or made-to-order items require additional production and preparation time before dispatch.

For handcrafted or made-to-order products, estimated total delivery time is usually 3–5 weeks. Handwoven rugs usually take 4–7 weeks, unless otherwise stated on the product page.

Delivery Timeframes

Delivery timeframes depend on the item, courier, destination and whether the product is ready to ship or made to order.

Estimated timeframes:

  • Ready-to-ship items: usually dispatched within 1–3 business days
  • Delivery after dispatch: usually 2–10 business days
  • Handcrafted and made-to-order items (excluding rugs): estimated total delivery time usually 3–5 weeks
  • Handwoven rugs: estimated total delivery time usually 4–7 weeks

Remote, regional or bulky deliveries may take longer.

Delivery estimates are provided as a guide only.

Shipping Updates

We will update customers throughout the key stages of the shipping process where applicable. This may include:

  • Order confirmation
  • Artisan production or preparation, where applicable
  • Quality check
  • Dispatch confirmation
  • Tracking details
  • In-transit updates where available
  • Delivery confirmation

Once your order is dispatched, you will receive a confirmation email with tracking information.

DHL Express and Courier Delivery

We use DHL Express and other trusted courier partners where suitable. The courier used may depend on product size, weight, delivery location, packaging requirements and whether the item is fragile, bulky or handcrafted.

Some larger or fragile items may require special handling.

Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

Sahara Collection is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery details provided by the customer.

If you need to update your delivery address after ordering, contact us immediately at info@saharacollection.com.au. We cannot guarantee address changes once an order has been dispatched.

PO Boxes and Parcel Lockers

Some items may not be suitable for delivery to PO boxes, parcel lockers or collection points due to size, fragility or courier restrictions. If your order cannot be delivered to a PO box or parcel locker, we will contact you to request an alternative delivery address.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery, collection or further action. Customers are responsible for following courier instructions and collecting parcels within the courier's required timeframe.

Additional redelivery fees may apply if a parcel is returned due to missed delivery, refusal of delivery or incorrect address details.

Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery at info@saharacollection.com.au.

Please include:

  • Your order number
  • Tracking number
  • Photos of the damaged packaging
  • Photos of the damaged product
  • A short description of the issue

Please keep the original packaging while the issue is being reviewed.

Lost Parcels

If your tracking shows no movement or your parcel appears to be lost, contact us and we will work with the courier to investigate. If the courier confirms that the parcel has been lost, we will provide a suitable solution, which may include replacement, refund or another agreed remedy.

Delays Outside Our Control

Shipping delays may occur due to courier delays, weather events, customs processing, high-volume periods, public holidays, remote delivery areas or other events outside our control. If there is a significant delay with your order, we will do our best to keep you updated.

Contact Details

Sahara Collection
Noble Park VIC 3174, Australia
Phone: +61 469 383 898
Email: info@saharacollection.com.au
Website: saharacollection.com.au